Plutos One COU

NPCI Certified TSP for Bill Pay

The Bharat Connect System

What We Offer

AI SAAS

Ready-to-deploy white-labeled SaaS platform that enables agents to instantly activate customer payment services with zero development effort.

UPMS

Automate recurring bill payments through Standing Instructions, helping customers pay bills on time without manual intervention.

Daily Transaction Report

Access real-time reconciliation status, transaction insights, downloadable reports, and detailed visibility across payment operations.

24*7 Assistance

Dedicated monitoring, alerting, operational support, and technical assistance to ensure seamless onboarding and uninterrupted payment operations.

COU

Customer Operating Unit

The Customer Operating Unit (COU) serves as the interface for managing customer interactions and transactions within the BBPS ecosystem. It enables seamless access to billing services, ensuring a smooth and efficient payment experience for end customers.

Provides end-to-end management of billing, collections, and transactions
Enables real-time integration with BBPS for seamless payment processing
Ensures accurate reconciliation, settlement, and compliance with regulatory guidelines
Offers centralized visibility and control through dashboards and reporting tools
Network Architecture DiagramIsometric 3D animated diagram: Client to Cloud Armor to Load Balance to Switch (Application, Internal LB, Database) to SNAT to NPCISwitchClientCloudArmorLoadbalanceApplicationInternal LBDatabaseSNATNPCI

Key Features

Monitoring, Control & Support

Monitoring, Control & Support

RBAC-enabled dashboards for COU & AIs with full visibility and control 24×7 monitoring, alerting, and dedicated technical support

APIs & Integration

APIs & Integration

Real-time synchronous APIs for instant bill fetch and payment confirmation Seamless AI onboarding with ~2 weeks TAT and end-to-end integration support

Operations & Lifecycle Management

Operations & Lifecycle Management

Complete transaction lifecycle management from bill fetch to settlement & Automated reconciliation and settlement with minimal manual intervention

Platform & Performance

Platform & Performance

Scalable and secure BBPS COU platform for end-to-end bill payment processing & High-performance transaction switch with low latency and high TPS support

Benefits Of COU

Payments
24x7 instant payments with receipts
Channels
150+ digital channels, 35+ lakh physical outlets to pay
Convenient
Convenient for Customers
Secure
Secure platform with end-to-end encryption
Compliance
Follows all RBI regulatory compliance
Always on
Always on with 24x7 operations and 99.87% uptime
Modes
12+ payment modes for Customers
Reduced Cost
Reduced cost via a digitalised process

Our COU And Agent Institution

Easebuzz
Quantic
Zolve
Dunzo
MobiKwik
CSC
SVC Bank
FAQ

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